The back office for D2C brands.
You build the brand, run the ads, ship the orders. Behind you, the admin piles up: chargeback evidence on deadline, supplier POs overdue, 3PL variances, ad-spend-to-revenue reconciliation, wholesale AR. Sprigr runs all of it in the background so your ops team stops firefighting admin.
The admin pile behind every order and every ad dollar - chargebacks, supplier chasers, reconciliation - runs on Sprigr.
You build the brand. Sprigr runs the back office.
- Chargeback evidence bundles
- Supplier & 3PL chasers
- Inventory reconciliation
- Ad spend & payout reconciliation
What Sprigr runs around your D2C stack
Back-office admin that Shopify and your help desk were never built for, handled on autopilot.
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Chargeback evidence bundles
Every dispute that hits your PSP gets an evidence bundle assembled from the order record, shipping proof, fulfilment trail, and customer comms history. Your ops team reviews and submits, well inside the response window. No more hunting PDFs on deadline day.
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Supplier & 3PL PO chasers
Hero product on backorder? 3PL gone quiet on a delayed pick? Sprigr reads supplier and 3PL email threads, follows up on ETAs, and pings your ops team when orders are affected. Purchase orders that go quiet for 3+ days get chased automatically.
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Inventory & margin reconciliation
Stock movements, returns, and promotions matched against orders and accounting. Margin-bleed SKUs surface as they happen, not when the quarter ends. Variances flagged to the owner before the next buy.
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Ad spend, payout, carrier reconciliation
Meta and Google ad spend (other networks via exported reports) matched against attributed revenue. Shopify Payments payouts reconciled against your accounting. Carrier invoices checked for overcharges. The blended CAC picture is accurate, monthly.
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Overdue wholesale invoice flags
Wholesale and B2B invoices aging past your terms get flagged to the owner with the customer, order, and amount attached. Sprigr doesn't email the customer; it surfaces what's slipping so you can decide whether to chase, escalate, or write off.
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Weekly back-office report
Monday morning, chargeback deadlines, supplier and 3PL commitments, inventory variances, ad spend and payout reconciliation status, and wholesale AR land in the owner's inbox. You start the week already in the picture.
The admin layer your store doesn't handle
Where the ops week actually goes, and what Sprigr takes on.
- 12-15
hours a week of admin in scope
The admin that D2C owners typically hand to Sprigr each week: chargeback evidence, supplier emails, inventory variance chasing, and reconciliation. An estimate of the hours in scope, not a measured result.
- Every
dispute filed with its evidence bundle attached
Every dispute closed with a complete evidence bundle: order record, shipping proof, fulfilment trail, customer comms history. Dispute response becomes a 5-minute submit.
- Same day
evidence bundle assembled the day the dispute lands
Sprigr assembles chargeback evidence the day the dispute lands. Your team reviews, edits if needed, and submits, inside the response window.
Up and running in under an hour
Connect your store, 3PL, ad accounts, and inbox. Describe the admin you want handled. Sprigr runs it.
- 01
Connect your store, 3PL, and inbox
Link your Shopify store (WooCommerce and other stores via webhooks), your 3PL or OMS, your ad accounts, your accounting (Xero or MYOB), and the email account where supplier and carrier invoices land. Credentials are encrypted at rest and only decrypted in your isolated sandbox at runtime.
- 02
Describe the back office in plain English
"Assemble chargeback evidence bundles within 24 hours of any dispute. Chase suppliers when POs are overdue by 3 days. Reconcile ad spend against attributed revenue monthly. Flag inventory variances over 5%."
- 03
Sprigr runs the admin in the background
Sprigr coordinates across your store, 3PL, ad accounts, and inbox, reconciling, filing, chasing, and flagging what needs your attention. Your ops team keeps using the same tools. Nothing to retrain.
Customer support can run through Sprigr as well, behind an approval gate your team controls. The back office (chargeback evidence, supplier chasers, reconciliation, inventory, internal reporting) runs without the tap. Every action is logged with a complete, timestamped audit trail.
Read the security model →Questions
How does Sprigr help D2C brands?
Sprigr runs the back office around your store and ad stack. Chargeback evidence bundles, supplier and 3PL chasers, inventory and margin reconciliation, ad spend and payout reconciliation, overdue wholesale invoice flags, and a weekly back-office report to the owner.
Does Sprigr handle customer support tickets?
Yes, where you allow it. Customer comms, tickets, chats, reviews, replies can run through Sprigr as well: it drafts each message from your records, the message waits behind an approval gate until someone on your team taps send, and routine ones can run on a standing approval once you trust them. The back office (chargeback evidence, supplier chasers, reconciliation, inventory, ad stack admin, internal reporting) runs without the tap.
What about attribution and marketing ops?
Sprigr reconciles ad spend and revenue. It doesn't build the attribution model or run the campaigns; your agency, marketer, or in-house team does that. Sprigr just keeps the numbers honest and surfaces discrepancies before they compound.
How does chargeback evidence work?
When a dispute opens in Shopify Payments (or a dispute notice from another PSP lands in your inbox), Sprigr reads the order record, pulls shipping proof from your carrier, compiles the fulfilment trail and customer comms history, and assembles a ready-to-submit evidence bundle in your ops inbox the same day.
How long does setup take?
Under an hour. Connect your store, 3PL, ad accounts, and inbox. Describe the admin you want handled in plain English. AI scaffolds the workflow. No coding, no IT team required.
You build the brand. Sprigr runs the back office.
Back-office admin for D2C brands. Up and running in under an hour.